A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.
Subaru of America has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Impreza vehicles.
The affected vehicles may be equipped with a left front lower control arm with an improper weld near a connection joint between the lower control arm and the crossmember. An improper weld in this location may lead to a partial separation of the lower control arm from the crossmember.
If the lower control arm partially separates from the crossmember while driving, the tire could contact the wheel well structure, resulting in a loss of vehicle control and in increased risk of a crash.
Your vehicle is not safe to drive if this potential defect is present.
WRI-21 Safety Recall FAQs:
Q: What should I do?
A: Please do not drive your car until it has been inspected and, if necessary, the recall repair has been performed by an authorized Subaru retailer . You should immediately contact any authorized Subaru retailer (dealer) for an appointment to have your vehicle inspected, at no cost to you. For your convenience, your retailer may provide a mobile inspection of your vehicle, and provide you with a loaner or rental vehicle at no cost if your vehicle requires repair.
If you prefer to make alternative arrangements for having your vehicle towed to your retailer, you may contact the Subaru Roadside Assistance Program at 1-800-261-2155.
Q: What will be done to the vehicle?
A: Subaru will inspect the lot number stamped on the left front lower control arm. If the control arm contains a specific lot number, the part will be replaced with a new part at no cost to you.
Q: What Subaru models are involved?
A: Certain 2021 model year Impreza vehicles.
Q: What is the issue or condition?
A: The affected vehicles may be equipped with a left front lower control arm with an improper weld near a connection joint between the lower control arm and the crossmember. An improper weld in this location may lead to a partial separation of the lower control arm from the crossmember.
Q: What is the safety risk?
A: If the lower control arm partially separates from the crossmember while driving, the tire could contact the wheel well structure, resulting in a loss of vehicle control and in increased risk of a crash.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you. For your convenience, your retailer may provide a mobile inspection of your vehicle.
Q: How much will this recall cost?
A: This recall will be performed free of charge at any authorized Subaru retailer.
Q: Is towing available?
A: Yes. Please contact any authorized Subaru retailer to arrange for your vehicle to be towed in for inspection at no cost to you.
If you prefer to make alternative arrangements for having your vehicle towed to your retailer, you may contact the Subaru Roadside Assistance Program at 1-800-261-2155.
Q: Can I receive a loaner vehicle while I am waiting for the repair to be completed?
A: Yes, please work with your authorized Subaru retailer who will be in the best position to obtain a loaner vehicle while your vehicle is being repaired.
Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this recall free of charge for you.
Q: Can I have this recall performed at an independent repair facility?
A: Only an authorized Subaru retailer will be able to perform this recall free of charge for you.
Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this recall.
Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Update Address from the drop-down menu.